By default the last 2 minutes are retained but this can be adjusted as needed. Since we already had recording tech available to us from our product division ( flashbackrecorder), the answer was to develop our existing software into this standalone problem-reporting tool.īecause video files generally can become very big, FlashBack Rewind was designed to keep only the latest minutes, so that recordings are kept manageable and the impact on system performance is minimal. To solve this, we looked for a simple solution. To pinpoint the problem, developers need to know what the user was actually doing at the time the program crashed, which version of the program is installed, which screen they were on, which button they pressed and so on. So quite often we’ll get a bug report from them saying: “It crashed” (which, in a report is pretty useless). End users generally aren’t very good at reporting problems, since it’s not what they’re trained to do. When the report is sent, the recipient is notified by email about the location of the recording.Īs a software company, we often see problems that we can’t easily duplicate. These bundle up the recording with details of the recording PC and send all of this information to a specified recipient. Saved movies can be saved to a local file or uploaded directly to the FlashBack Connect movie-sharing service where they can be viewed in any browser by navigating to the URL provided.Īlternatively, FlashBack Rewind can send formal reports.
They can also add a selection of annotations or blur out parts of the screen that need to be kept private. Users can decide to share or save the entire screen recording, part of it, or just a screenshot. In this way, FlashBack Rewind can help with hard to reproduce or occasional problems that cannot be solved via conventional screen sharing products. When something happens on the screen that the user wants to save or review, they can ‘rewind’ their screen to see what just happened. FlashBack Rewind is a downloadable Windows based software program that runs in the system tray, silently recording the screen.
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